Privacy Policy

Effective Date: 1 January 2026

Spray Foam Removal Wickford respects your privacy. This policy explains what information we collect when you contact us or use our website, how we use it, and the choices you have. We keep things simple and only collect what we need to provide our spray foam removal services across Wickford and Essex.

Information We Collect

When you get in touch with us, we collect your name, phone number, email address, and the address where the work is needed. If you call us on 03335672543, we may keep a note of your enquiry so we can follow up.

If you use our website, we collect basic technical information such as your IP address, browser type, and the pages you visit. This helps us understand how people find us and improve the site.

We only ask for details that help us quote, schedule, and carry out spray foam removal work for you.

How We Use Information

We use your contact details to respond to your enquiry, arrange a survey or quote, and keep you updated about your job. If you become a customer, we use your address to send our team to the right property.

We may use your phone number or email to confirm appointments, answer questions, or let you know about any changes to your booking.

We do not sell your personal information to anyone. We only use it to run our business and deliver the service you asked for.

Cookies and Tracking

Our website uses cookies to help it work properly and to remember your preferences. Cookies are small text files stored on your device when you visit a site.

We use essential cookies to keep the site secure and functional. We may also use analytics cookies to see which pages are popular and how visitors move around the site.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you turn off cookies, some parts of the site may not work as well.

Analytics and Third-Party Tools

We use trusted third-party tools, such as Google Analytics, to understand how people use our website. These tools collect anonymous data about visits, like which pages you view and how long you stay.

We may also use call tracking or booking tools to help us manage enquiries. These services only receive the information needed to do their job and are bound by their own privacy policies.

We do not allow third parties to use your personal information for their own marketing.

Data Sharing and Disclosure

We share your information only when it is necessary to complete your job. For example, we may pass your address to our removal technicians so they know where to go.

We may use third-party service providers for things like website hosting, email, or payment processing. They only access your data to perform those services for us and must keep it confidential.

If the law requires it, we may disclose your information to authorities or regulators. We will only do this when we are legally obliged to.

Data Retention

We keep your personal information for as long as we need it to provide our services and meet our legal and accounting obligations. For most customer records, this means up to six years after your last job with us.

If you only make an enquiry and do not become a customer, we will delete your details within a reasonable time unless you ask us to keep them.

When we no longer need your information, we securely delete or anonymise it.

Data Security

We take reasonable steps to protect your personal information from loss, theft, and unauthorised access. This includes using secure systems and limiting who can see your data.

Our team is trained to handle your information responsibly. We only share it with staff and trusted partners who need it to do their job.

No method of sending data over the internet is completely secure, but we work hard to keep your details safe.

Your Rights

You have the right to ask us what personal information we hold about you and to request a copy. You can also ask us to correct any mistakes or delete your data where the law allows.

If you want to exercise any of these rights, contact us using the details below. We will respond within one month.

You also have the right to complain to the Information Commissioner's Office (ICO) if you are unhappy with how we handle your data.

Children's Privacy

Our services are for homeowners and businesses, not children. We do not knowingly collect personal information from anyone under 16.

If you believe a child has given us their details, please contact us and we will delete the information promptly.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or the law. When we do, we will post the new version on this page and update the effective date.

We encourage you to check this page occasionally so you stay informed about how we protect your information.

Contact Information

If you have questions about this privacy policy or how we use your data, please get in touch.

You can call us on 03335672543 or use the contact details below. We are happy to help.

Privacy Contact